Work Cover Physiotherapy

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Injured at work? Or on your commute to work? You may be entitled to claim physiotherapy care under WorkCover

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In Queensland, if you are injured at work, or during your commute to work, you are entitled to lodge a claim for WorkCover. Employers in Queensland are required to maintain a valid workers’ compensation policy and ensure a safe working environment. If an employee is injured, the employer must report the incident, support the worker’s rehabilitation, and must not terminate their employment within 12 months solely because of the injury. 

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WorkCover Queensland is the official workers’ compensation insurer for the state, providing financial assistance and medical support to employees who are injured at work. If you have experienced an injury or illness that is directly related to your employment, you may be entitled to have necessary treatment costs — including physiotherapy — fully covered as part of your approved claim.

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Physiotherapy is vital for helping injured workers recover and safely resume their duties. Recent studies emphasize the deep impact of psychosocial factors on healing, giving us the practical tools needed to streamline recovery and achieve long-term success.

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I would like to claim WorkCover - what's next?

​Here are the steps to take:-

1. Consult your GP ASAP - you will need to obtain a Work Capacity Certificate to commence the process of lodging a WorkCover claim

2. Notify your employer - report your injury to your supervisor / manager. Work Cover will communicate with your employer to support the claim

3. Submit your claim - you can do so online via the WorkCover Queensland Claim Lodgement site or call 1300 362 128

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​My claim has been approved and I need physiotherapy

Once you have received a Claim Number from WorkCover, you are ready to book an appointment with Synergy Physiotherapy & Pilates to begin your journey to recovery. 

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You should bring:-

• Documents stating your claim number

• Current Work Capacity Certificate

• Any relevant scan results on hand

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What Can I expect from the WorkCover physiotherapy consult?

• A thorough assessment of your condition which will take into account the type of work you do and establish a plan based upon your goals

• May involve filling a questionnaire specific to the type of injury you have sustained - we use the outcome measure of the questionnaire to track your progress

• Automatic approval for five (5) treatment sessions - if we need more treatments, the physiotherapist will fill in the paperwork to apply for approval or more treatment sessions

• The physiotherapist will liaise with your GP to formulate plans for your rehabilitation

• We bill WorkCover directly - you will not have to make any payments (unless you are not covered under WorkCover)

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What type of injuries?

We see various types of injuries from work places here at Synergy Physiotherapy and Pilates. Some of the more common injuries see include:

• Low back injury - can involve injuries to the muscles, joints and the discs from strains placed on lower back via twisting, lifting, repetitive forward bending, prolonged sitting or poor ergonomic set up

• Neck pain +/- headaches - poor ergonomics resulting in poor posture; increased stress

• Repetitive strain injuries - wrists (de Quervain's tenosynovitis, carpal tunnel syndrome); elbow (tennis or golfer's elbows); shoulder (bursitis / rotator cuff tendinopathy)

• Hip, knee or ankle injuries - from a slipping, falling, physical work or twisting incidents

• Post-surgical - rehab following spinal surgery, rotator cuff repair, carpal tunnel repair, knee arthroscopy (eg menisectomy), ankle (internal fixation, fusion)

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Please email brisbane@synergyhealthgroup.com.au or call (07) 3211 7011 for more details.

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Click here to book an appointment now 

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