Frequently asked questions

How quickly should I get an appointment?

Research supports that seeking physiotherapy treatment during the acute phase, < 10 days of injury, is most beneficial for a quick, full recovery. This allows physiotherapists to assess the severity, aide in control of the inflammatory response to initiate the proper healing process and prevent any compensatory strategies. Chronic conditions, injuries or health conditions lasting >3-6 months, can impede your functional, vocational and recreational life style and overall quality of living. It is essential to be seen by a specialist before your condition turns chronic in order to prevent further complications and prolonging of the healing process. To add a new question go to app settings and press "Manage Questions" button.



What can I expect from my consultations?

Your consultation with the physiotherapist will include, but not limited to, review of your subjective report and medical history related to your condition, assessment of your posture, body mechanics, strength, flexibility and joint mobility. Following these examinations, the physiotherapist will report to you an analysis of their findings followed by treatment, education and suggestions going further for your plan of care. Treatment techniques may include hands-on manual therapy, exercises, ergonomic/body mechanics training, postural corrections and return to active lifestyle interventions. Injuries and health conditions are rarely a quick fix, as our body takes time to heal and habits may need to be broken. You may be asked to schedule follow up appointments based on your consultation with the physiotherapist.



What is physiotherapy?

Physiotherapy is a service that provides interventions to restore, maintain and/or enhance your functional and recreational mobility. It is used for rehabilitation, injury prevention, and health and fitness.

Physiotherapy is appropriate and beneficial for all age groups and health conditions. Our physiotherapy clinic specializes in musculoskeletal and neuromuscular conditions, but are equipped to refer to other healthcare specialist as needed during your screening assessment.

Physiotherapists working in Australia are required to have attained a university degree through a bachelor, masters or professional doctorate program that is approved by the Physiotherapy Board of Australia. All practitioners must be registered with the Australian Health Practitioner Regulation Agency (AHPRA) and to maintain registration, practitioners must meet professional standards such as recent practice, continuing professional development, criminal history checks and work in accordance with the Board’s Code of Conduct.



Do I need a referral?

Physiotherapists are first contact practitioners and therefore you do not need a referral for appointments – simply book online or over the phone at (07) 3211 8775.



How long are appointments?

Our appointments are 30 minutes.



What are your fees?

If you are claiming private insurance and are with Medibank Private, BUPA, NIB or HCF, please see below.

For all other health funds and those without insurance, our standard consultation fee is $110 for your first appointment and $95 for follow-up appointments.



So, you are preferred providers for Medibank Private, Bupa, nib and HCF – what does that mean?

As preferred providers, we offer the same high quality services at discounted rates to members of these funds. The fees are set by the individual health funds. Rebates offered by the health funds when you see a preferred provider is also higher. Combination of lower rates and higher rebates means less out of pocket expenses for members.

All practices that are chosen to be part of the preferred provider network must meet the guidelines of professional standards and quality of care set out by the health funds. Please contact our practice at (07) 3211 8775 for more information.



How much will I have to pay out-of-pocket?

Your out-of-pocket fee varies depending on your health fund and level of cover. If you would like to know exact fees and rebates, please contact your health fund. The item number is 500 for your initial consultation and 505 for follow-up consultations.



Do you accept Work Cover, CTP Insurance and DVA claims?

Yes. For third-party insurance claims, we require that you provide a valid, up-to-date copy of your medical certificate and valid claim numbers with approval from the insurer. We can bill the third-party insurers directly. However, if claims are invalid, patients will be expected to cover the full cost of their treatment.



Does Medicare cover physiotherapy sessions?

Medicare does not normally cover physiotherapy sessions. However, some patients with chronic medical conditions may be eligible for up to five Medicare-subsidised sessions with allied health services per year under the Chronic Disease Management (CDM) plan (previously titles Enhanced Primary Care or EPC plans). These require a Team Care Arrangement (TCA) plan to be completed by your GP. Please see your GP for more information.



Where is your practice located?

We are located at Level 3, 235 Edward Street in Brisbane City, across from Queen’s Plaza and near the Commonwealth Bank and Bailey Nelson.

Our practice is a short walk from Central Station and various bus stops throughout the city.



Do you have parking?

Unfortunately, we do not have parking in the building. Nearby paid car parks include the Wintergarden, Myer Centre and Queens Plaza Secure Parking.



Will it hurt?

Physiotherapist techniques should not be “painful.” In other words, it should not be increasing your current pain. Although the assessment may spend some time “finding” your pain, we will then do our bests to alleviate that pain. Occasionally, the manual therapy interventions that we use as physiotherapist may leave you feeling sore or tender following our sessions. You may also experience delayed onset muscle soreness (DOMS) following progression of exercises. This is all normal, should be minimal, and can be alleviated by heat, ice or stretching – speak with your physio about their specific recommendations for your condition.



What should I wear?

When attending your physiotherapy sessions, it is recommended that you wear loose, comfortable clothing. Shorts and singlets are best for ease of assessment for your physio and mobility for you. If you are being seen for a lower body injury, it is most helpful to bring your frequently worn work shoes or runners for assessment. If you are being treated for a neck or shoulder injury, please bring a hair tie for longer hair. Any braces or orthotics that you frequently use or have tried in the past, would also be helpful to see.